Terms & Conditions

These terms apply to bookings made with Amna Tours. Specific terms for an individual package are set out in your quotation and confirmation, which take precedence where they differ.

Booking and payment

A booking is confirmed when we have received your deposit and issued a written confirmation. The balance is due by the date stated on your invoice. Where the balance is not received by that date, we may treat the booking as cancelled and apply the cancellation terms below.

Prices

Prices are quoted per person unless stated otherwise and are based on costs and exchange rates at the time of quotation. Where a supplier increases a cost before your booking is paid in full — an airline fare increase, a fuel surcharge, a government tax — we will tell you and you may accept the change or cancel with a full refund of what you have paid us.

Cancellation by you

• More than 30 days before departure — the deposit is retained; the balance is refunded.
• 15 to 30 days before departure — 50% of the package price is retained.
• Fewer than 15 days before departure — the package price is non-refundable.

Airline tickets, visa fees and non-refundable hotel bookings follow the relevant supplier’s rules, which we will set out at the time of booking.

Cancellation or change by us

Occasionally a departure must be changed or cancelled — insufficient numbers on a group tour, road closures, weather, or a decision by the authorities. Where this happens we will offer an alternative date, an alternative itinerary of comparable standard, or a refund of amounts we are able to recover from suppliers.

Itineraries in mountain regions may be varied at short notice for safety. We will always tell you why.

Your responsibilities

You are responsible for holding a valid passport and any required visa, for meeting health and vaccination requirements, and for arriving at the stated time and place for departure. Names given at booking must exactly match travel documents; corrections after ticketing may incur airline charges.

Visa services

Where we assist with a visa application, our service covers preparation, submission and support. The decision rests solely with the embassy or consulate. Service fees cover work performed and are not refundable if an application is refused. Embassy and biometrics fees are payable to the authority concerned and are outside our control.

Insurance

We strongly recommend travel insurance for every trip, and it is mandatory for some visa applications. Policies are underwritten by the insurer named on your certificate; claims are made to them directly.

Liability

We take reasonable care in selecting suppliers. We are not liable for loss or injury caused by circumstances outside our reasonable control, including weather, road conditions, airline schedule changes, or acts of government. Nothing in these terms limits liability that cannot lawfully be limited.

Complaints

If something goes wrong during your trip, tell your tour leader or call our office immediately so that we have the chance to put it right at the time. If a matter remains unresolved, write to us within 28 days of your return.

Governing law

These terms are governed by the laws of the Islamic Republic of Pakistan.

These terms are a starting point provided with the website and should be reviewed by the business — and, where appropriate, by a legal adviser — before launch.